Rhapsody's "Merry Christmas" - Rhapsody service unavailable

Wow. What a day for the Rhapsody service to go down. After trying for 45 minutes to sign into Rhapsody on 2 different machines with no luck, I had to contact live support to find out that the "service is down". Nothing like making a customer guess there are issues instead of posting something on the homepage or during sign-in. When asked about a refund for the period the service is unavailable, "I'm afraid that's not possible".

I guess "Unlimited" music isn't quite ready for prime-time. I'd be REAL unhappy if I had purchased a Rhapsody Sansa MP3 player this Christmas. Bad enough I can't play Christmas music for the family now...

Two thumbs DOWN!